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- These two introductory
case examples - Reducing
Supply Chain Costs
and Improving
New Product Launch
- summarize work we did
with clients in the consumer
products and software
development industries
respectively. Both:
- Surfaced the root causes
of chronic, complex problems
and improved cross-functional
collaboration to shift
how organizations resolved
these problems;
- Revolved around a common
dynamic called fixes
that backfire, where a
quick fix produced unintended
and delayed consequences
that increased rather
than decreased the initial
problem over time;
- Yielded surprising insights
for their companies regarding
what was required for
an effective, sustainable
solution.
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