What is Systems Thinking

Importance of Systems Thinking Today
Reading Systems Diagrams
Case Examples
Evolution of Systems Thinking


These two introductory case examples - Reducing Supply Chain Costs and Improving New Product Launch - summarize work we did with clients in the consumer products and software development industries respectively. Both:
  • Surfaced the root causes of chronic, complex problems and improved cross-functional collaboration to shift how organizations resolved these problems;
  • Revolved around a common dynamic called fixes that backfire, where a quick fix produced unintended and delayed consequences that increased rather than decreased the initial problem over time;
  • Yielded surprising insights for their companies regarding what was required for an effective, sustainable solution.